Virtual Town Hall

Person on laptop with card to pay online

Track, view and pay your tax, water and wastewater bills online with Virtual Town Hall (VTH). This is an online portal for residents that is a one stop shop! Once you are signed into your VTH account you will see all the accounts associated with your customer ID on the Account Listing page, all in one convenient location.

By creating an account you can:

View, track and pay

Make online payments to your property taxes and water/wastewater bills. Plus view past bills and more!

Icon of a person with check mark and X symbol

Customize your profile

The self serve account manager allows you to update your mailing address and manage your pre-authorized payment plan

Go paperless

Assessment value

View a property’s tax assessment value by going to the property search function (no account required)

To sign up for an account and to learn more visit the Virtual Town Hall link below:

Virtual Town Hall

FAQs

Virtual Town Hall FAQs
Question	Answer
What can I do with a Virtual Town Hall account?	Creating your Virtual Town Hall (VTH) account allows you to view your property taxes, and your water/wastewater bills, plus view and pay for general receivables. The self serve account manager allows you to change your mailing address, customize your paperless notification settings and start, stop or change a Pre-Authorized Payment (PAP) plan.
How do I update my account?	Once signed in, click on the "Welcome" button in the upper right corner and select edit my profile. Here you can update your mailing address, email address and phone number. Please note: changes made to your profile will apply to all accounts linked to this profile.
How do I view my transactions and balances?	Once you are signed into your VTH account you will see all the accounts associated with your customer ID on the Account Listing page. To see details about the accounts, click the blue hyperlink. For property tax accounts: Click the Balances / Transactions tab to see historical transaction information and outstanding balances (available from current to three years of historical billing). By expanding the Tax Year Summary tab and scrolling to the very bottom you can see pending transactions and the total of the most recent final levy. If you are on a pre-authorized payment (PAP) plan you will also see your monthly payment amount. For general receivables accounts: Click the Account Transactions tab to see historical transactions available from current to three years of historical billing. For water / wastewater accounts: Historical billing is available from current to the original time of purchase.
How do I view my notices and bills online?	Once you have enrolled in paperless notifications, we will start to send electronic items to your VTH account. You can access these items anytime by: opening the message inbox (indicated by the mail/envelope icon), opening the message and clicking the "Bill" button. Or; On your account listing page, click on the account number hyperlink. Click on "Account Transactions" (general receivables) or "Balances / Transactions", then "Transaction History" (property tax) and click on the Show Bill button - the longer you are enrolled, the more history you will see.
How do I find my customer ID number and name on my bill?	Your Customer ID, Roll Number and the name of the person(s) on the account are at the top of your tax bill. (click on image to enlarge sample property tax bill)
What are the methods of payment?	Virtual Town Hall accepts credit card (2% credit card fee applies)

Creating an account and signing in

Instructions on how to create an account

To create your account, please click the "Create your VTH account" button below to be taken to the VTH website.

Create your VTH account

Once there, you will take the following steps:

Create your own username (maximum 15 characters)
Enter and confirm your own password
Enter and confirm your email address
Enter your Customer ID as it appears on your bill, notice, statement, etc.
Enter your full name exactly as it appears on your bill, notice, statement, etc.

After you have done this, you will receive an activation email. After you have clicked the activation link, you will be able to sign in.

Need more help? Contact our finance team.

Instructions on how to sign in

Enter your username and password to access your account.

(Account required)

Instructions on how to reset password (forgot password)

If you forget your password, please use the "Forgot your password" button below.

Forgot your password

You will need your username: if you do not know your username, please contact the finance team at 905-885-4544 during office hours (Monday - Friday, 8:30 a.m. to 4:30 p.m.)

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Virtual Town Hall

By creating an account you can:

FAQs

Creating an account and signing in

Instructions on how to create an account

Instructions on how to sign in

Instructions on how to reset password (forgot password)