ROLLS Specialized Bus Service

Service area 

Trip destinations

ROLLS trip destinations must be within the Municipality of Port Hope, with the exception of the Northumberland Hills Hospital. 

Urban area trip destinations

Urban area residents may request a trip destination under any of the below categories:

• family doctor/urgent care clinic
• Northumberland Hills Hospital
• optometrist
• dentist 
• shopping
• recreation
• work
• visiting
• and more (within the municipal boundary)

Rural area trip destinations

Rural residents may request medical trip destinations only, examples include:

• family doctor/urgent care clinic
• Northumberland Hills Hospital
• optometrist
• dentist 
• visiting a person at the Northumberland Hills Hospital

Operating hours and fare

Urban area hours

• Monday to Friday from 7:00 a.m. to 8:00 p.m.
• Saturday from 9:00 a.m. to 4:00 p.m.
• We do not offer transit services on Sundays or statutory holidays. 

Rural area hours

• Monday, Tuesday and Friday from 7:00 a.m. to 8:00 p.m.
• Saturday from 9:00 a.m. to 4:00 p.m.
• We do not offer transit services on Sundays or statutory holidays. 

• Service provided by Community Care Northumberland on Wednesday and Thursday

Fares

Fares for this service are the same as the rates listed on the transit page. You can purchase tickets, a monthly pass or pay your cash fare when you board. Please have the exact fare with you as our drivers do not carry change.  

Bookings and reservations

Please call 905-885-9891 at least 24 hours in advance in order to book a ride. Bookings are scheduled on a first-come, first-served basis. You will need to provide the following information at the time of booking:

• Name
• Date and time of trip
• Pick-up address
• Destination and time you wish to arrive
• Pick-up time for your return trip
• If you will have someone with you
• If you use a wheelchair

Urgent requests

We may be able to accommodate last minute or urgent requests depending on availability. Please contact us at 905-885-9891 to see if we can pick you up.

Subscription and Demand bookings

If you have a regular weekly or bi-weekly appointment, you can make a subscription booking. These bookings are reserved for individuals who require transportation on a regular pre-determined schedule to and from a specific destination. The subscription needs to last at least 8 weeks in order to qualify. All trips that fall on a statutory holiday will be cancelled.

Riding ROLLS specialized bus service

Review these expectations for riding on the ROLLS specialized bus service. When the bus arrives to pick you up, you should:

• Be ready to board the bus 5 minutes prior to your pick up time
• Have transit fee ready
• The driver will assist you with boarding and getting off the bus
• The driver is only required to wait for 5 minutes. If you don’t board within 5 minutes for the pick-up time, you may miss the bus
• You may share the ride with other passengers, as a result you should allow extra time to travel to your destination
• Smoking is prohibited on all buses