Paying Your Water Bill

person holding a phone at a desk

The Municipality of Port Hope offers various options to pay and receive your water bill. You can also view the current water and sanitary sewer rates. Plus, signing up for an account or updating your information when you move is quick and easy.

Canada Post has resumed operations, but mail service delays are expected. We encourage residents to explore alternative methods for receiving and paying your tax and water/wastewater bills. Please refer to the information on this page for various bill payment options.

Bill payment options

We offer several ways to pay your bill—online, in person, at your bank, and more. Pick the option that suits you best!

Bill payment options

Bill delivery options

Choose how you would like to receive your bill—by mail, email, or online.

How to receive your water bill

Applying, cancelling or updating your account

Account set-up

Water and sanitary sewer rates

Water rates change year to year based on the Water and Wastewater Rate Study. Discover the rates for this year.

Water rate charts

Different ways to pay your water bill

We have a number of options for you to choose to pay your water bill, select that option that suits you best.

Virtual Town Hall (online portal)

This is an online portal for residents that is a one stop shop! Track, view and pay your property tax and water and wastewater bills online, all in one convenient location.

Learn about Virtual Town Hall

In-person

You can place your payment in the drop-box mail slot at Town Hall, 56 Queen Street. All cheques are made payable to the “Municipality of Port Hope.” Please include your water and wastewater bill payment stub or write your account number on your cheque. Alternatively, visit us in person at Town Hall, 56 Queen Street at the Finance Department anytime during regular business hours.

By Mail

You can mail your cheque to Town Hall 56 Queen Street, Port Hope Ontario, L1A 3Z9. Please include your water and wastewater bill payment stub or write your account number on your cheque.

Canada Post has resumed operations, but mail service delays are expected. We encourage residents to explore alternative methods for paying your tax and water/wastewater bills.

Bank Institution

You can pay through your bank institution by telephone or in person. You will need your water and wastewater payment stub to refer to your account number. Please make your payment at least two business days before the due date.

Online Payee by Name through your Bank

You can pay through your financial institution’s website or cell phone app by adding the Municipality of Port Hope as a payee. Please refer to the payee names listed below for each financial institution.

Your account number is the 8-digit figure located on the top right of your water and wastewater bill. Please do not include the decimal when entering your account number.

If the payee name posted below is not working for you, contact your bank advisor. Please make your payment at least two business days before the due date.

Online Payee Names
Financial Institution	Payee Name
Bank of Montreal (BMO)	Port Hope, Municipality, Water
Canadian Imperial Bank of Commerce (CIBC)	Port Hope (Municipality of) Water
Credit Union Central Ontario (CUCO)	Port Hope Water, Municipality of
Meridian Credit Union	Port Hope, Municipality, Water
Royal Bank of Canada (RBC)	Port Hope (Mun) Water
Scotia Bank	Municipality of Port Hope Water
Toronto Dominion Canada Trust (TD)	Port Hope (Municipality of) Water
TelePay	Port Hope Water

Pre-Authorized Payment Plan

You can fill out our Water and Wastewater Pre-Authorize Payment Plan Enrollment application to sign up for the pre-authorized payment plan. The Water and Wastewater pre-authorized payment plan includes four (4) automatic withdrawals from your bank account. The four (4) withdrawals occur on the third Wednesday of January, April, July, and October. You can enroll at any time however your water and wastewater bill must be paid up to date prior to enrolling.

Instructions on how to enroll on the pre-authorized payment plan

If you wish to enroll in the water pre-authorized payment program, please find the forms below. Go paperless with our online form or download the PDF to print and submit. Printed PDF's are accepted by:

drop-box mail slot at Town Hall, 56 Queen Street
mail to Town Hall 56 Queen Street, Port Hope Ontario, L1A 3Z9
faxed to 905-885-1807

Online Form: Water Pre-Authorized Payment Plan Enrollment Printable Form: Water Pre-Authorized Payment Plan Enrollment

Changing Pre-Authorized Payment Plan

If you wish to update or modify your existing water pre-authorized payment plan, please fill out the form below. Use this form if you've switched banking institutions but still have an account with us. Go paperless with our online form or download the PDF to print and submit. Printed PDF's are accepted by:

drop-box mail slot at Town Hall, 56 Queen Street
mail to Town Hall 56 Queen Street, Port Hope Ontario, L1A 3Z9
faxed to 905-885-1807

Online Form: Changing/Updating your Water Pre-Authorized Payment Plan Printable Form: Changing/Updating your Water Pre-Authorized Payment Plan

Cancelling Pre-Authorized Payment Plan

If you wish to cancel your water pre-authorized payment plan, please fill out this form below. Go paperless with our online form or download the PDF to print and submit. Printed PDF's are accepted by:

drop-box mail slot at Town Hall, 56 Queen Street
mail to Town Hall 56 Queen Street, Port Hope Ontario, L1A 3Z9
faxed to 905-885-1807

Online Form: Cancelling your Pre-Authorized Payment Plan Printable Form: Cancelling your Pre-Authorized Payment Plan

Different ways to receive your water bill

By Mail

This is our default method for delivering your water and wastewater bills upon creation of your account with us. If you are a new resident, moving or changing addresses see below for instructions on how to ensure you don't miss a payment.

Please note: any notice sent by ordinary mail is considered delivered to and received by the addressee within three business days unless it is returned by the Post Office, or an error in the mailing address is proven. Failure to notify the Finance Office of an address change in writing is not an error. Failure to receive a water and wastewater bill does not exempt the customer from late payment charges. Please ensure the Municipality’s Finance Department has your correct mailing address.

Canada Post has resumed operations, but mail service delays are expected. We encourage residents to explore alternative methods for receiving water/wastewater bills.

e-Billing (email)

E-billing is available for tax and water/wastewater accounts. An e-bill includes the same information as a paper bill and has many convenient benefits, including:

Your bill delivered directly to your email inbox
you will receive your bill quicker than if sent by mail
you can print or save your bill for your records
you are reducing paper waste

e-Billing Enrollment

If you wish to enroll in the e-Billing program, please find the forms below. Go paperless with our online form or download the PDF to print and submit. Printed PDF's are accepted by:

drop-box mail slot at Town Hall, 56 Queen Street
mail to Town Hall 56 Queen Street, Port Hope Ontario, L1A 3Z9
faxed to 905-885-1807

Online Form: e-Billing Enrollment Form Printable Form: e-Billing Enrollment Form

Changing/update your e-billing information

If you wish to make an update to the email account associated with your current e-Billing program, please find the forms below. Go paperless with our online form or download the PDF to print and submit. Printed PDF's are accepted by:

drop-box mail slot at Town Hall, 56 Queen Street
mail to Town Hall 56 Queen Street, Port Hope Ontario, L1A 3Z9
faxed to 905-885-1807

Online Form: e-Billing Change Form
Printable Form: e-Billing Change Form

Cancelling e-Billing (going back to paper billing)

If you previously enrolled for e-billing and would like to return to paper billing, please find the forms below. Go paperless with our online form or download the PDF to print and submit. Printed PDF's are accepted by:

drop-box mail slot at Town Hall, 56 Queen Street
mail to Town Hall 56 Queen Street, Port Hope Ontario, L1A 3Z9
faxed to 905-885-1807

Online Form: e-Billing Cancellation Form Printable Form: e-Billing Cancellation Form

Virtual Town Hall (online portal)

This online portal allows you to track, view and pay your property tax and water and wastewater bills online. Once you have enrolled in paperless notifications, we will start to send electronic items to your Virtual Town Hall account.

Instructions and FAQs

Applying, updating or cancelling your account

If you are a new resident, moving or changing addresses see below for instructions on how to ensure you don't miss a payment.

Applying for service

If you wish to set up a water and wastewater account, please find the forms below. Go paperless with our online form or download the PDF to print and submit. Printed PDF's are accepted by:

drop-box mail slot at Town Hall, 56 Queen Street
mail to Town Hall 56 Queen Street, Port Hope Ontario, L1A 3Z9
faxed to 905-885-1807

Online Form: Water and Wastewater Service Request Printable Form: Water and Wastewater Service Request

Change your mailing address

If you wish to change your mailing address associated with your account, please find the forms below. Go paperless with our online form or download the PDF to print and submit. Printed PDF's are accepted by:

drop-box mail slot at Town Hall, 56 Queen Street
mail to Town Hall 56 Queen Street, Port Hope Ontario, L1A 3Z9
faxed to 905-885-1807

Online Form: Water and Wastewater - Mailing Address Change Printable Form: Water and Wastewater - Mailing Address Change

Cancelling water service

If you wish to cancel your water and wastewater account, please find the forms below. Go paperless with our online form or download the PDF to print and submit. Printed PDF's are accepted by:

drop-box mail slot at Town Hall, 56 Queen Street
mail to Town Hall 56 Queen Street, Port Hope Ontario, L1A 3Z9
faxed to 905-885-1807

Online Form: Water and Wastewater Cancellation Request Printable Form: Water and Wastewater Cancellation Request

Water rates, fees and charges

Our water and wastewater service is financially self-sustaining and does not rely on property taxes. We review our rates every five years. Water and wastewater rates will increase every year until 2029. These increases are based on the Water and Wastewater Rate Study that was approved by Council. These rate increases account for inflation and important infrastructure replacement – some of our underground pipes are 100 years old.

2025 Water and Wastewater (Sewer) Rates

The below chart reflects the 2025 rates. These rates are charged from December 2024 to November 2025.

2025 Water and Wastewater (Sewer) Rates
Consumption Rates	Water	Sewer
First 20 cubic meters are billed at	$2.03	$3.17
Next 21 - 60 cubic meters are billed at	$2.53	$3.96
Greater than 60 cubic meters are billed at	$3.04	$4.76
Base Rate	$65.15	$78.58

2024 Water and Wastewater (Sewer) Rates

2024 Water and Wastewater (Sewer) Rates
Consumption Rates	Water	Sewer
First 20 cubic meters are billed at	$1.96	$2.87
Next 21 - 60 cubic meters are billed at	$2.44	$3.59
Greater than 60 cubic meters are billed at	$2.93	$4.31
Base Rate	$58.56	$71.85

Water and wastewater administration fees and charges

Water and wastewater administration fees and charges
Service Charges	Cost
Water Account Set Up Administration Fee	$30.00
Water Statement	$5.00
Non-Sufficient Funds (NSF) Cheque or Returned Payment	$30.00
Bulk Water Set Up Registration Fee	$100.00
Additional or Replacement Bulk Water Fob Fee	$25.00

Interest on water and wastewater accounts will be applied as per the Water and Wastewater Billing and Collection Policy. For a copy of the Water and Wastewater Billing Collection Policy please email us.

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Your Water Bill

Different ways to pay your water bill

Virtual Town Hall (online portal)

In-person

By Mail

Bank Institution

Online Payee by Name through your Bank

Pre-Authorized Payment Plan

Instructions on how to enroll on the pre-authorized payment plan

Changing Pre-Authorized Payment Plan

Cancelling Pre-Authorized Payment Plan

Different ways to receive your water bill

By Mail

e-Billing (email)

e-Billing Enrollment

Changing/update your e-billing information

Cancelling e-Billing (going back to paper billing)

Virtual Town Hall (online portal)

Applying, updating or cancelling your account

Applying for service

Change your mailing address

Cancelling water service

Water rates, fees and charges

2025 Water and Wastewater (Sewer) Rates

2024 Water and Wastewater (Sewer) Rates

Water and wastewater administration fees and charges