Water & Wastewater

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General Information

Please visit our Property Tax Information page to learn more about paying your property tax bill. 

Please be aware that Town Hall is currently closed to the public in an effort to help reduce the spread of COVID19. Finance Staff are answering emails and phone calls, however please consider that response times have been impacted and it may take longer than usual for your email or call to be returned.

Municipal water billing notices are mailed four times a year and are due:

  • Wednesday, January 15, 2020
  • Wednesday, April 15, 2020 Friday, May 15, 2020 **Please note penalty for non-payment will not be applied until June 1, 2020. Customers can expect to receive their bills by regular mail early week of March 23-27, which will include a notice explaining these changes.**
  • Wednesday, July 15, 2020
  • Wednesday, October 21, 2020

Council at their regular Council meeting held on Tuesday April 7, 2020 authorized with Resolution 22/2020 that an exemption by made to the Water and Wastewater Collection Policy, adopted by By-law 65/2014, to provide for the extension of the due date by one month for quarterly water and wastewater billings during the COVID-19 Povincial emergency declaration.

Frequently Asked Questions Related to Water and Wastewater billing during COVID-19 pandemic:

More Information will be added as it becomes available. We appreciate your patience during this unprecedented time.

Please visit our Property Tax Information page to view frequently asked questions related to property tax during the COVID-19 pandemic.

Updated – April 24, 2020

 

Yes, the April 15, 2020 due date for the water and wastewater bills has been extended to May 15, 2020.

Yes, if you are currently on a pre-authorized payment plan for your water and wastewater bill, the payment withdrawal will occur on May 15, 2020.

Penalty for non-payment will not be applied until June 1, 2020. Payments made before June 1, 2020 will be accepted penalty-free.

Yes, if your banking information has changed or you would like to cancel your water and wastewater pre-authorized payment plan please contact our office by emailing waterbilling@porthope.ca or call 905-375-4921 no later than the Friday before the due date if you want the change to take effect.

You can fill out the water and sanitary sewer pre-authorized plan enrolment application form located on our Forms Central webpage, the form will be listed under the “Finance Department (Property Owners)” section. You can also email waterbilling@porthope.caor call 905-375-4921 no later than the Friday before the due date if you want the change to take effect.

  1. Directly through financial institutions – by online banking (please refer to payee codes below) or telephone banking. You can also pay through the Bank’s Automated Teller Machine (ATM) if you already have the Municipality of Port Hope Water and Wastewater bill set up as a payee;
  2. By mailing a cheque to 56 Queen Street, Port Hope, Ontario L1A 3Z9. The cheque should be made payable to “The Municipality of Port Hope”;
  3. By dropping off a cheque to the drop-box (mail slot) located on the front door of the Town Hall building, 56 Queen Street; or
  4. Signing up through pre-authorized payment plan (please refer to Question #5).

Please note that if the payee names/codes posted below are not working for you and/or your bank is not within the Municipality of Port Hope, please contact your bank advisor for the correct payee code as it may be different to what is recommended below.

 

Bank                                 Payee Name/Code                                       Description

BMO                         Port Hope Municipality Water                 Account # (8 digits) Do not include
                                                                                                                                  decimal

CIBC                        Port Hope (Municipality of) Water           Account # (8 digits) Do not include
                                                                                                                                  decimal

CUCO                       Port Hope Water, Municipality of             Account # (8 digits) Do not include
                                                                                                                                  decimal

RBC                          Port Hope (Mun) Water                         Account # (8 digits) Do not include
                                                                                                                                  decimal

Scotia Bank               Municipality of Port Hope Water             Account # (8 digits) Do not include
                                                                                                                                  decimal

TD Canada Trust        Port Hope (Municipality of) Water          Account # (8 digits) Do not include
                                                                                                                                  decimal

TelePay                      Port Hope Water                                  Account # (8 digits) Do not include
                                                                                                                                  decimal

Post-dated cheques will be cashed on the date specified unless you ask us to hold them.  Please provide written direction by emailing waterbilling@porthope.ca or call 905-375-4921.

Yes, there is a “Water Service Request” form that you will need to complete. This form is located on our Forms Central webpage, the form will be listed under the “Finance Department (Property Owners)” section. You can also email waterbilling@porthope.ca or call 905-375-4921.

Yes, there is a “Water Cancellation Request” form that you will need to complete. If you are on a pre-authorized payment plan, you will also need to complete a “Water and Sanitary Sewer Pre-authorize payment plan cancellation” form.

Both forms are located on our Forms Central webpage, the forms will be listed under the “Finance Department (Property Owners)” section. You can also email waterbilling@porthope.ca or call 905-375-4921.

There is a “Mailing Address Change” form that you will need to complete. This form is located on our Forms Central webpage, the form will be listed under the “Finance Department (Property Owners)” section. You can also email waterbilling@porthope.ca or call 905-375-4921.

Water Certificates are $30.00 each. Payments made by cheque will be accepted. You may mail requests and payment to 56 Queen St, Port Hope, Ontario L1A 3Z9. You may also drop off payments at the drop-box (mail slot) located on the front doors of the Town Hall building (56 Queen St).

For any questions related to you water and wastewater bill(s) you can email waterbilling@porthope.ca or call 905-375-4921. Please consider that response times have been impacted and it may take longer than usual for your email or call to be returned.

 

Current Water and Wastewater Rates

By-law 79/2014 Water and Wastewater Rates

Municipal water and wastewater are financially self-sustaining, and do not rely on property taxes for funding.  Rates are based on a Water and Wastewater Financial Sustainability Study and are reviewed every five years.  The current Water and Wastewater study was completed in 2014 and can be found under Municipal Publications

The Average Ontario Household Uses 534 litres of Water a Day

Average Canadian Household Uses of Water a Day

Reading Your Water Meter

Your water meter measures the amount of water used at your property in cubic meters.  One cubic meter equals 1,000 litres.  The meter itself is inside (usually in the basement) but is read electronically from the outside of the building. 

Your water meter can help identify whether there is a leak in your system.  Turn off all water sources and watch the meter for 10 to 15 minutes.  If the leak detector continues to turn, it is likely there is a leak. 

Depending on which model of water meter you have, the leak detector is either a blue triangle at the centre of the dial or a red circle to the bottom right of the dial. 

Finding a Water Leak

Check your water usage devices (toilets, taps, washing machine, etc.) on a regular basis. Malfunctioning water devices can add up to large water consumption bills and a leak even as small as the head of a pin will waste water and increase your water bill. 

Leaky toilets are often the cause of water loss and could waste more than 450 litres of water a day!

Test your toilet for a flapper valve leak by placing 10 drops of food colouring or instant coffee in the tank water (may stain the tank) and check the bowl after 10 to 15 minutes.  Coloured water in the bowl indicates a leak in your flapper valve. 

The toilet tank water level should be below the overflow pipe.  If it isn't, the float ball should be adjusted.  If you have to "jiggle" the toilet handle after flushing, adjust the chain so the flapper valve closes properly every time. 

Inside the Toilet Tank

 

For additional information regarding detecting a leak, please click here

For the Household Guide to Water Efficiency (from the Government of Canada), please click here

Call Before You Dig

Damage to the water service control valve at a property line is a common occurrence.  Repair costs are the responsibility of the property owner and may result in unsightly patches to your newly paved driveway or landscapping.  Before beginning any outdoor projects that require digging, it is important to ensure your project won't damage water lines. 

Contact Ontario1Call at 1-800-400-2255 or visit www.on1call.com.  Municipal staff will come to your property, at no cost to you, to locate your water shut off valve and ensure that it is functioning properly. 

Inquiries

Municipal Water Service Brochure

For any of the below inquiries, please contact the Revenue Administrator by e-mail: waterbilling@porthope.ca telephone: 905-885-4544, or in person in the Finance Department at Town Hall. 

  • Billing or Payment Information 
  • Water Service/Moving Requests
  • Bulk Water Purchases 

For any of the below inquiries, please contact the Development Team Office by e-mail: developmentteam@porthope.ca telephone: 905-885-2431 or in person at the Development Team Office (5 Mill Street).

  • Water Leak
  • Water Meter Replacement
  • Water Main/Sewer Inquiries
  • Locates